My mom gave me some birthday money which I decided to put toward a Wii game I had been eyeing. The game Sucks. With a capital S.
So I composed the following emails:
To Target:
I can respect a return policy. For the most part, I understand why certain policies exist. However, in an effort to prevent dishonesty, you are hurting honest people.
I purchased a Wii video game earlier this week. After playing it once, I hated it. The quality of the game was awful and I regretted buying it. So I tried to return or exchange it for a different game. Alas, your policy doesn't allow this.
I know why you have this policy. But returning this game is the only way I, as a consumer, can tell the mfr their game is awful. If I had purchased a toy, and it fell apart immediately, I could return it. If I bought clothing and the seams ripped the first time I wore it, I could return it. If I bought an appliance that didn't quite fit my lifestyle, I could return it. But I can't return this game.
There should be a way that I, as an honest consumer, can get my money back, or at least exchange it for a game made by a more reputable mfr.
Target recommended I contact the manufacturer:
I recently got the Wii Fit and shortly afterward, decided to research what sort of games are out there for this platform. I found your game and decided it was exactly what I was looking for.
I am dissappointed. The game quality is poor. The interaction between the Wii controller and the game is inconsistant. And the unlockable fitness tips are unoriginal. After playing the game once, I was afraid my copy was broken. After playing twice, and searching product reviews, I concluded I can't blame myself for this one.
What really irks me is that there seems to be no way to get my money back. When I tried to return or exchange at Target, I was reminded of their store policy, and they suggested I contact you. You will probably ignore my email, and enjoy the money I gave you.
The problem of course, is that the dishonest people out there have made it impossible for the honest among us to tell you how poorly designed this game is.
Your bottom line is not affected by my opinion. As a consumer, I want to speak with my dollars. I want my money back.
I could probably get my money back by taking bets on if they'll give me my money back.
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I don't think you're being irrational. I would suggest maybe renting games from a rental store though. You know, Wal-Mart actually may exchange it for you even though it is from Target. I've had a few friends be told by Target employees to exchange their purchases as Wal-Mart.
ReplyDeleteI'd like to know what game it is though as I have the wii and am looking to expand my catalog. I'm also interested in the wii fit, but not sure yet … might just take up yoga instead.